When thinking about home health care services for yourself or for your loved ones, make sure the home health care agency you are considering has proper credentials.

Questions to Ask When Choosing a Home Health Care Provider

  1. Is the agency licensed with the Health Department of the State of Arkansas and Medicare Certified?
    Find out if the agency is a licensed Home Health agency.
     
  2. What services are available?
    Do you provide skilled nursing, home health aide, physical therapy, occupational therapy or speech therapy?
     
  3. How do you supervise your workers to make sure the proper care is given?
    Some agencies make scheduled quality assurance calls and visits. To further ensure quality care, see that all caregivers are regularly and closely supervised by a qualified company representative.
     
  4. Do you work with my doctor in developing a plan of care?
    If you require care beyound that associated with activities of daily living, your doctor ought to be involved. Most agencies should work directly with your doctor in arranging and planning for your care. The agency should make regular contact with your doctor.
     
  5. What role does the family play in the treatment plan?
    It is important that the patient and family members discuss the kind of care needed with a home care representative.
     
  6. Who supervises the home health care plan?
    An RN from the agency should supervise the care plan.
     
  7. How do you supervise your workers to make sure the proper care is given?
    Some agencies make scheduled quality assurance call and visits. To further ensure quality care, see that all caregivers are regularly and closely supervised by a qualified company representative.
     
  8. Do you strive for customer satisfaction? How do you handle complaints or concerns?
    Medicare certified home health agencies are mandated to complete customer satisfaction surveys. Find out what the process is for any complaints or dissatisfaction with services provided.